Digital Products & Refunds Policy

Toolkits are digital PDF products delivered electronically immediately after payment is confirmed. Because of their digital nature, change-of-mind refunds are generally not offered once files have been downloaded.

If a file fails to download or is corrupted, contact us and we will restore your access or refund you.

The post-approval roadmap is an individualised, AI-assisted educational report generated from the consent you upload. If we cannot read or analyse your document reliably, we will tell you rather than guess — and you receive a full refund.

Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major problem, and compensation for other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

To request a refund or raise an issue, email hello@planfirstnsw.com.au with your order details. We aim to respond within two business days.